Integration Management

Updated on August 4th, 2023

+ More

Participate in our Help Center User Experience Survey to shape its future enhancements. It's quick, under 5 minutes, and your feedback is invaluable.

Order Destinations

Extensiv Order Manager OMS Inventory Not Syncing (Sync Per Order Manager Sales Channel Mode)

Problem

Products inventory levels in Extensiv Integration Manager do not match with quantities in Extensiv Order Manager. Integration Manager is not pulling proper inventory levels from Order Manager.

Solution

Note:

Order Manager only provides product updates to Integration Manager when inventory levels actually change in Order Manager. If you need inventory to re-sync for a specific product, you can adjust the inventory record in Order Manager. Integration Manager can only sync inventory levels when Order Manager provides an update. Read below for more details.

If only a single product has not synced inventory properly, please adjust the inventory level for that product in Order Manager. You can immediately change the level back after adjusting. This will trigger Order Manager to re-send that product's inventory to Integration Manager. Otherwise check the other solutions below.

Quantity Available

Integration Manager always compares inventory using Quantity Available and not Quantity On Hand. Quantity Available is the quantity that is sellable at any given moment, so it excludes inventory allocated to an order that has already loaded but not yet shipped.

When comparing inventory levels between systems, be sure to compare the Available Quantity.

Check your Sales Channel Inventory Allocation Rules in Order Manager. Please perform the following to check your Order Manager Setups.:

Check sales channels setup in Order Manager

Go to Order Manager Settings → Sales Channels. Click on the Channel Name that has inventory discrepancy, then Edit.

Double check Excluded Warehouses field. Remove warehouses from the list if necessary.

Click on Save button to complete.

Check item inventory setup in Order Manager

Go to Order Manager Inventory tab. Click on the Master SKU that has inventory discrepancy. An Inventory Rules window will pop out.

Click on Channel Allocation section and check Inventory Allocation rule. Please make adjustment if necessary.
Click on Excluded Warehouses section and check if warehouses are excluded for this products.
Under the Channel History section, you can find the record of Inventory Push record for each Sales Channel.
Click on Save button to complete.

Check item inventory status in Order Manager

Go to Order Manager Inventory tab. If an item has a Gear icon () under Status column, you will need to initialize Stock record.
Click on an item that has Gear icon. Then click on + Create Stock under each warehouse to initialize Stock Record.

syncing order manager