Integration Management
Updated on July 8th, 2024
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Order Destinations
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Extensiv 3PL Warehouse Manager
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- Extensiv Warehouse Manager
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Extensiv Order Management OMS
- Extensiv Order Manager OMS - Cannot acknowledge inventory for non-manual sales channels
- Extensiv Order Manager OMS Inventory Not Syncing (Sync Per Order Manager Sales Channel Mode)
- Extensiv Order Manager OMS Overview
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Zoho Inventory
- Adding Custom Sales Order Fields in Zoho
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- Setting Up Zoho Inventory OMS
- Zoho - Error message: The Customer is inactive. Please enter an active Customer.
- Zoho - Error message: Unable to find or create Customer Record in Zoho for order number
- Zoho Inventory OMS Integration Overview
Netsuite OMS rejecting orders
Issue: Netsuite OMS is rejecting orders and tossing this alert:
Cannot send Order #ABCDE to NetSuite. Items SKUs not found in NetSuite, make sure they exist and you have inventory sync enabled: 1234567
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Problem:
When Integration Management syncs inventory from Netsuite, Integration Management will import an internal Nestuite Product ID.
From time to time, Integration Management may not see this Netsuite Product ID being provided on inventory syncs for certain SKU's.
When Integration Management pushes orders to Netsuite, we use the Netsuite Product ID to push orders over to Netsuite. If we dont have the internal Netsuite Product ID stored, we have nothing to provide on the order we are trying to deliver to Netsuite.
Solution:
- Reach out to Integration Management to review SKU's that are being rejected by Netsuite OMS. Ask for the internal Netsuite Product ID.
- If the SKU is missing the Nestuite Internal ID, provide Integration Management with the missing value.
- Integration Management can manually upload the Nestuite Internal ID into the Integration Management database
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