Troubleshooting Billing Manager and QBO Integration
This article guides you through troubleshooting issues with Billing Manager and QuickBooks Online integration.
Sync Invoice is the only data flow available for this connection.
Refer to the table below for common errors in the Sync Invoices data flow. After completing the steps to resolve an error, the record can be manually re-synced from the Logs page.
| Product Sync Errors | Cause | Steps to Resolve |
| String length specified does not match the supported length. Min:0 Max:21 supported. Supplied length:XX | This error message appears when the string length in the Invoice ID field exceeds the maximum number of characters allowed by QuickBooks Online (QBO). | Check if the total characters in the sales order number in OM is between 0 to 21 |
| Some of the line items not found | Mapped items deleted/inactive in QBO | Create and/or activate associated Services in QBO |
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