How To Manage Alerts
Extensiv Integration Manager displays alerts for various reasons when errors occur. Depending on the alert, specific action may need to be taken to ensure all information is communicated properly. In some cases, Integration Manager will automatically resolve the alert and no action needs to be taken by the user.
Viewing Alerts
- All alerts can be viewed by clicking on the Alerts tab.
- Recent alerts can be viewed on the Dashboard
- Integration Manager users are set up by default to receive email alerts. You can also add non-Integration Manager users to the email list. Click here for email alert setup instructions.
If there is a red dot next to the alert, this indicates the alert is still active.
If there is a grey dot next to the alert, this indicates the alert has been resolved or dismissed.
Common Alerts
| Alert Header | Message | Solution |
|---|---|---|
| Missing WMS Setup | Please go to the WMS Setup tab in Integration Manager to connect to your WMS | Go to the WMS Setup tab → Select the system you will be sending your orders to from the dropdown menu → follow the steps on the setup guide for your WMS. |
|
The following ship method was received from the shopping cart, but no warehouse translation exists. Please select a translation in the Shipping Methods section |
Click on the "View Ship Method Mapping" link in the alert and select a shipping method from the drop-down menu to map the shopping cart code to. *You can also click on the Ship Methods tab and select a cart to view ship method mapping for that cart. |