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General Support
- Alerts
- FAQ
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General Information
- Before turning on your Integration, answer these questions to configure your setup
- Cart Setup Share
- Error sending orders to Zoho Inventory
- Extensiv Integration Management IP Addresses
- Extensiv Integration Management - Return Orders
- Extensiv Integration Management Doesn't Support the Cart I Use
- How Extensiv Integration Manager Handles Errors and Retrying
- How Extensiv Integration Manager's billing cycle works
- Extensiv Integration Management Managed Inventory
- Extensiv Integration Management Support Options
- Extensiv Integration Manager Payments & Billing Access
- Frequently Asked Questions
- Getting Started - Extensiv Integration Manager Fulfillment Account
- Getting Started - Extensiv Integration Manager Merchant Account
- How to set up a merchant (Warehouse Users)
- How to set up a shopping cart connection (Merchant Users)
- How to set up a shopping cart connection (Warehouse Users)
- Known WMS Shipping Issues
- New Integration Checklist
- New or Custom Integration
- Order Charge Field Definitions
- Order Statuses
- Print Shipping Labels
- Product aliases in Extensiv Integration Management
- Schedule Service Frequency
- Sending Bundle or Kit component Products to WMS
- Subscription Orders through Extensiv Integration Manager
- What Does **PII Removed** Mean?
- What is Extensiv Integration Manager?
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Integration Manager How-Tos
- Cancel or Reactivate Extensiv Integration Manager Account
- Enable Pop-ups for Extensiv Integration Manager
- Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
- Filter Orders
- Generating HAR File for Support
- How to connect to your Warehouse Management System (WMS)
- How to Export Data from Extensiv Integration Manager
- How to Generate Test Orders in Extensiv Integration Management
- How to Look Up an Order (Merchant Users)
- How to look up an order (Warehouse Users)
- How To Manage Alerts
- How to receive Extensiv Integration Management alerts by email
- How to Resend Order to Warehouse
- How to Resend Tracking to Order Source
- How to Send Shipping Emails From Extensiv Integration Management
- How To Set Timezone
- How to Sign up for a new Extensiv Integration Manager Account
- Item Filters - How to accept or ignore specific products
- Pay Extensiv Integration Manager Account via International Currencies
- Multi-Warehouse Inventory Setup
- SCAC Mapping
- Set Warehouse Address in Extensiv Integration Manager
- Ship Method Mapping
- Understanding the View Product Sync Tool
- Upload Product Aliases
- Wipe/Clear Orders From Extensiv Integration Management
- Partners & Master Accounts
Master Level Accounts
Master Level accounts in Extensiv Integration Manager are a special account level that let you manage multiple Warehouse and Merchant accounts in a single place. This is primarily used by Order Management or Warehouse Management software companies who want to tie Integration Manager into their system and offer Integration Manager to their customers without their customers needing to setup a separate Integration Manager account. This is also a way to whitelabel Integration Manager inside of other software.
Advantages of Master Level Accounts
- Master users have a dashboard showing all managed accounts and can quickly and easily access all their accounts with a single login.
- Optionally give your customers Integration Manager login access to their sub-accounts, or whitelabel Integration Manager services.
- All sub-accounts are on the same billing cycle
- Net 30 payment terms
- Detailed account invoices provided
- Priority support access available for large accounts
- Perform tighter integration via API
Billing Information
- All Master Accounts are billed with Net 30 terms - ACH payments and Credit Card payments are supported
- You will be given an account & routing number to push your monthly payments to. This account number may change from time to time so review the invoice closely.
- Services like Bill.com that require Integration Manager to perform manual steps to accept payment are not allowed. Pushing payments is your responsibility as Integration Manager verifies all ACH/WIRE payments automatically. If you can not push payments, you are not eligible for a ACH payments and must pay via Credit Card.
- You are responsible for any bank or wire transfer fees. Integration Manager expects to receive the full amount that the invoice was created for.
- Merchant Sub-accounts with no active carts during the billing period are not billed for. This differs from standalone merchant accounts who must always pay the base fee.
- Sub-accounts do not receive 30 days free, however their first month is pro-rated for the number of days the account was actually open that pay period.
- You will be given an account & routing number to push your monthly payments to. This account number may change from time to time so review the invoice closely.