This article reviews the features and services available when shipping DHL eCommerce orders through Small Parcel Suite, as well as how to connect a DHL eCommerce carrier account to Small Parcel Suite.
 

Supported providers

Supported features

Supported services

The ship services listed below are available when shipping DHL eCommerce orders in 3PL Warehouse Manager. Please note that these service names may vary slightly from their official carrier labels.

Connection guidelines

Before you can start shipping orders through DHL eCommerce, you must first connect your DHL eCommerce account to Small Parcel Suite from the Small Parcel Settings page.

Once you connect a customer's DHL eCommerce account to Small Parcel Suite, you cannot use your primary warehouse account for that customer when shipping with DHL eCommerce.

1. Navigate to the Small Parcel space, then select Settings and choose a customer from the drop-down menu.      
2. In the Carrier Accounts section, click Create.
   
3. Using the drop-down menus, specify whether you are setting up a 'Warehouse Account' or 'Customer Account', select the relevant warehouse or customer, choose DHL eCommerce, then click Next.
    
4. Complete each field as needed—those denoted with an asterisk (*) are required. If this is a Warehouse Account, you should put your warehouse's information; if this is a Customer Account, you should put your customer's information.
   
   
   • 'Account Nickname' is your preferred nickname for this carrier account.
   • Your DHL Ecommerce representative will provide you with the values you need to connect to your specific account. The following fields are provided to connect your account, denoting required fields with an asterisk *.
     • Client ID*
     • Client Secret*
     • Sold To Account Number*
     • Pickup Number*
     • Distribution Center*
     • Ancillary Endorsement
       

• All of the remaining field values are found on your DHL eCommerce Onboarding Form, as seen in the screen capture below. The 'Account No.' value on the onboarding form corresponds to the 'Sold To Account Number' field in the connection setup form.
  
   

1. Once you complete the form, click Connect to receive a confirmation message.
    
2. Generate and save a test PDF shipping label and EOD request (manifest) to your DHL representative.

Once connected, the carrier account is instantly set up, and your warehouse can start shipping against the account as soon as you've received confirmation from your DHL representative that they've received your test label and manifest.

Note: If this carrier account is registered in a country that is different from where your 3PL account is located (defined under Admin > Manage Company Info), you must first reach out to Support so they can update this carrier account's home country before you can begin shipping with the account.

Shipping guidelines

After you connect a DHL eCommerce account to Small Parcel Suite, you must take note of the following order-level selections that are necessary to successfully ship with this account.

• When specifying a carrier for an order, you must enter or select DHL eCommerce—not the legacy version, DHL.
  
  
   
• Depending on the order destination, you may or may not be required to select Delivery as the 'Delivery Confirmation'. When selected, DHL sends a delivery confirmation notice to the shipper.
  
  
  
  • You can access this option directly on an order in the Carrier and Routing section, from the Find Orders page via Manage > Edit Carrier and Routing, or from the Small Parcel homepage via Manage > Edit Shipping Info.
     
  • You must enable this option if you are shipping a domestic order or an international order with one of the 'DHL Parcel Direct International' services.
     
  • For all other international orders, you must un-select this confirmation option.
     
  • If you're batch shipping multiple orders, you only need to enable this setting for one of those orders. However, you cannot include international orders in that batch if they are shipped with an international service that is not one of the 'DHL Parcel Direct International' options.

These two specifications are the only requirements specific to DHL eCommerce. If you have these identified correctly on the order and you create an End of Day request each day that you ship with DHL, you can proceed with shipment as you would with other carriers.