This article reviews the features and services available when shipping FedEx orders through Small Parcel Suite, as well as how to connect a FedEx carrier account to Small Parcel Suite.

Supported providers

Supported features

*Signature Confirmation is only supported for residential shipments. If a commercial shipment requires a signature, you must use "Adult Signature" or "Direct Signature," as FedEx ignores the standard "Signature" value on its end for any non-residential shipments.

**Extensiv supports billing shipments Collect for only FedEx Ground. Please be advised that collect billing will only be available for commercial destinations, and the recipient must have a Collect billing placard on display for the driver to scan. This cannot be validated on the API when you print a FedEx Ground Collect label. You will see the word “Collect” on the label when this is correctly requested. Please note that Extensiv does not support FedEx collect-on-delivery billing option.

***FedEx requires a digital signature and letterhead before they allow you to ship internationally. If you plan to ship international orders through FedEx, please see our guidelines for Capturing Digital Assets for FedEx ETD.

****Most FedEx shipping labels have three available reference fields. The fields are labeled REF, INV, and PO, and they correspond to reference field #1, #2, and #3 respectively. On FedEx commercial invoices, reference field #2 appears in the Special Instructions portion on the bottom left of the label, and reference field #3 appears under Purchase Order No. at the top-right of the document. Note: FedEx SmartPost allows you to only use reference field #1.

*****When billing third-party, you must have a valid zip code and account number defined in the Carrier and Routing section of the order.

Supported services

The ship services listed below are available when shipping FedEx orders in 3PL Warehouse Manager. Please note that these service names may vary slightly from their official carrier labels. 1

Connection guidelines

Before you can start shipping orders through FedEx, you must first connect your FedEx account to Small Parcel Suite from the Small Parcel Settings page.

 Once you connect a customer's FedEx account to Small Parcel Suite, you cannot use your primary warehouse account for that customer when shipping with FedEx.

1. Navigate to the Small Parcel space, then select Settings and select a customer from the drop-down menu.

2. In the Carrier Accounts section, click Create.
    

1. Using the drop-down menus, specify whether you are setting up a 'Warehouse Account' or 'Customer Account', select the relevant warehouse or customer, choose Federal Express, then click Next.
    
2. Read the license agreement, select the checkbox next to 'I agree to these terms', then click Next.
    
3. Complete each field as needed—those denoted with an asterisk (*) are required. Here are a few important notes related to the form fields:
   
   
   • If this is a Warehouse Account, you should enter your warehouse's information; if this is a Customer Account, you should enter your customer's information.
      
   • 'Account Nickname' is your preferred nickname for this carrier account.
      
   • The mailing address must match the billing address associated with the FedEx account.
      
4. Once you complete the form, click Connect to receive a confirmation message.

Once connected, the carrier account is instantly set up, and your warehouse can start shipping against the account. 

 We recommend printing 1–2 test shipping labels at least one business day in advance of needing to print labels for active shipments.

 If you plan on connecting multiple accounts for a single carrier, please see Connecting Multiple Accounts for the Same Carrier before repeating Steps 1–6 above.