Error sending orders to Zoho Inventory
Problem
Zoho Inventory tossing this error message:
The Customer is inactive. Please enter an active Customer.
Cause: The customer on the order already exists in Zoho, but the record is inactive.
Solution
There are two ways to resolve the issue:
- Mark the customer as active in Zoho.
- Delete the customer in Zoho.
Customers -> Search for the customer associated with the Order tossing the error -> Select the particular customer -> Mark as Active or Delete