How to Resolve White Screen Issues with a Hard Refresh or by Clearing the Cache
Problem:
Unable to load the Extensiv webpage successfully i.e., white screen issues
Fix:
Perform a hard refresh in your web browser or clear your web browser’s cache.
A hard refresh uses a keyboard shortcut as the quickest method to resolve the issue while clearing your web browser’s cache is a simple process with a few extra steps. Instructions on both methods are documented below.
Option 1: Hard Refresh
What is a hard refresh?
This action forces the browser to reload the current webpage, bypassing the cache, and fetching the most recent version of the page. It's useful when the browser's cached version of the page is causing issues or is outdated.
How to perform a hard refresh
- Google Chrome (Windows / Linux)
Press Ctrl + Shift + R
- Google Chrome (Mac)
Press Command(⌘) + Shift + R
- Firefox (Windows/Linux)
Press Ctrl +F5
- Firefox (Mac)
Press Command(⌘) + Shift + R
- Safari (Mac)
Press Command(⌘) + Option + R
- Microsoft Edge (Windows/Linux)
Press Ctrl +F5
- Microsoft Edge (Mac)
Press Command(⌘) + Shift + R
Option 2: Clearing the Cache
What is clearing your web browser’s cache?
This action removes some data and media saved to your web browser to help improve loading times, but can cause websites to not function properly after updates. Clearing this data from your web browser allows websites to provide the latest information so the webpages can function as intended.