Extensiv values our customer’s feedback

At Extensiv, we believe that listening to your voice is paramount to building the best product.  Your feedback on our products helps us identify the highest priority features, the most challenging pain points, and the highest value opportunities that we can deliver.

What happens once my feedback is submitted?

All your feedback is sent to the appropriate product team for review and is then combined with other similar feedback.  While we can’t implement every piece of feedback we receive, we do strive to deliver the functionality that gives the most value to our customers.

How can I give feedback?

Using the Give feedback button in the Ideas Portal will send your feedback directly to our feedback library for processing. For a step-by-step guide on how this can be done, please refer to the How to Submit Feedback article.

How do we handle feedback?

Your feedback is processed into Ideas which allow us to do the following:

• Present you with a list of Ideas to vote on. This validates the Ideas that have already been made.
• Have an overall understanding of the demand for features by taking into account feedback and votes, among other factors.
• Conduct discovery by reaching out to interested customers who voted for a feature.
• Clearly define what feature the Idea addresses so we can start working on it.

What are the different Statuses?

There are 3 main Statuses that each Idea will sequentially go through:

1. Gathering feedback: These Ideas here are recently approved feedback from you and our other customers. These Ideas have been sent to us multiple times, have garnered significant attention, and have a good way to execute.  While in ‘Gathering Feedback’, we are still refining the Ideas and gathering more details prior to putting the idea ‘On the Roadmap’.
2. On the Roadmap: Ideas here are currently under development and will be released within the coming months.
   1. In Development: These Ideas are being developed in the current quarter.
   2. In Planning: These Ideas are set to be developed in the next one to two quarters.
3. Released: Ideas here have already been released and are live in the application.

How about bug reports?

If you encounter bugs or issues in our system, please contact our Support Team.