3PL Warehouse Manager

Updated on September 11th, 2025

+ More

Shipping with Pitney Bowes Cross-Border Delivery

This article reviews the features and services available when shipping Pitney Bowes Cross-Border Delivery orders through Small Parcel Suite and how to connect a Pitney Bowes Cross-Border carrier account to Small Parcel Suite.

Supported providers

Label Provider	Support Pitney Bowes Cross-Border
BUKU Ship	No
Pitney Bowes	Yes
ShipEngine	No

Supported features

Feature	Description	Supported?
Adult Signature	Requires a recipient to sign for delivery and be at least 21 years old.	No
Carrier Insurance	Insurance available for purchase through carrier.	No
Delivery Confirmation	Allows recipient to receive a text or email notification upon delivery	No
Domestic Shipping	Shipping supported in the U.S.	No
Domestic Shipping (CA)	Shipping supported in CA.	Yes
Electronic Customs Submission	Commercial invoice is automatically delivered to customs after the shipping label is printed.	Not needed*
End of Day (Electronic)	Order is automatically manifested with carrier	Not needed*
End of Day (PDF)	Manifest can be downloaded as a PDF	Not needed*
International Shipping	Shipping supported outside of U.S.	Yes
Label Reference Fields	Allows up to two label messages	Yes
Multi-Package Shipping	Multiple packages allowed per shipment	No
Multiple Accounts	Allows connection of multiple prepaid billing accounts	Yes
Rate Shopping	Returns estimated shipping rates	Domestic: No Returns: No Outbound: Yes
Return Labels	Allows printing of return labels	Yes
Signature Confirmation	Requires someone at or near the delivery address to sign at the time of delivery	No
Tracking	Verification of delivery progress	Yes

* Pitney Bowes Cross-Border Delivery has special handling of international paperwork and manifests. Please contact your Pitney Bowes representative for more information on how they handle this process for international orders.

Supported services

The ship services listed below are available when shipping Pitney Bowes Cross-Border orders in 3PL Warehouse Manager.

Depending on your warehouse location the services available through CBDS will vary.

Domestic services

Service	Transport Territory
PB Domestic Standard Service	Domestic (CA)

Return services

Service	Transport Territory
PB Return Standard Consolidated	International (from CA to US)
PB Return Standard Per Piece	International (from CA to US)

Outbound services

Service	Transport Territory
PB CBDS Standard DDP	International
PB CBDS Standard DDU	International
PB CBDS Expedited DDP	International

Delivery solutions

Pitney Bowes Cross-Border supports a variety of delivery solutions depending on the shipment type selected. Here are the delivery solutions supported on Smart Parcel Suit.

Domestic delivery solutions

Solution	Additional Info
Drop-Off to Local Depot	The merchant delivers the parcel to the local depot.
Drop-Off to CBDS	The merchant delivers the parcel to the CBDS Hub.
Bulk Pickup	Pitney Bowes picks it up the parcel for delivery to the CBDS Hub.

Return delivery solutions

Solution	Additional Info
CBDS Returns Delivery Solution	Delivery from a local depot to the CBDS Hub.

Outbound delivery solutions

Solution	Additional Info	Territory
Piece-Level Shipment	Either USPS picks up the parcel or the merchant delivers it to USPS.	U.S. outbound
Bulk Pickup	Pitney Bowes picks up the parcel.	U.S. outbound
Drop-Off to PB Standard	The merchant delivers the parcel to the PB Standard facility.	U.S. outbound
Drop-Off to CBDS	Either the merchant delivers the parcel to the CBDS Hub or a domestic carrier picks up the parcel.	CA outbound

Connection guidelines

Before you can start shipping orders through Pitney Bowes Cross-Border Delivery, you must first connect to Pitney Bowes as a Provider in Small Parcel Suite from the Small Parcel Settings page. Please see this article for understanding the process of connecting to Pitney Bowes: https://help.extensiv.com/shipping-setups/connecting-carriers-to-providers

In addition, Pitney Bowes Cross-Border Delivery requires direct onboarding with Pitney Bowes. To fully activate this option, please contact your Pitney Bowes representative for more information.

cross-border shipping